If a guest doesn't check out on time, the first step is to try to contact them. If they don't answer or they can't be reached, the next step is to enter their room and collect their things. Once their things are collected, they can be charged for the extra day and be asked to leave.
However, even if the guest does answer or is reachable, there may be a problem. For example, they may be asleep when you call them. Or they may not feel like talking. Or they may decide to stay in their room instead of being asked to leave.
If you find yourself in this situation, the best thing to do is offer a variation on these suggestions:
Politely ask them to leave
It's always a bummer when your Airbnb guest overstays their welcome. Here's a tactful way to politely ask them to leave when they're late for check out:
"Hey, I hope you're enjoying your stay. Check out is at 11 AM, so if you could start packing up your things I would really appreciate it. Let me know if you need any help."
Give them a grace period of an hour or two
If you're an Airbnb owner, it's important to be understanding when your guests are checking out late. It's not always possible for them to leave on time, and a grace period of an hour or two can make a big difference. This will give them time to finish up their packing, check out of the room, and be on their way. It's a small gesture that can go a long way in making your guests feel welcome and appreciated.
Offer to extend their stay at a discounted rate
If you are an Airbnb host and your guest is checking out late, offer to extend their stay at a discounted rate. This is a great way to keep your guests happy and ensure that they have a positive experience. It also allows you to earn a little extra income.
Contact the authorities
If you have an Airbnb guest checking out very late, you may want to contact the authorities. This could be for a number of reasons, such as the guest not having a place to stay for the night or the guest not having a ride home. Whatever the reason, contacting the authorities can help to ensure that your guest is safe and that you are not responsible for any damages or harm that may come to them.
To sum up
It's important to be understanding when your Airbnb guests are checking out late. Offer them a grace period of an hour or two, and if they still don't leave, contact Airbnb and extend their stay at a discounted rate.
As a host, it is in your best interest to make sure that your guests are happy and enjoy their stay, even if that means delaying their check-out until later. Knowing how to deal with a guest who is checking out late can help you to protect your business and property.
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